Refund and Returns Policy
At Rincakratom, customer satisfaction is our priority. Because of the nature of our products, we have specific policies in place to ensure safety, quality, and fairness.
1. Returns
- For health and safety reasons, we cannot accept returns on opened or used products.
- To be eligible for a return, items must be unopened, unused, and in their original packaging.
- You must notify us within 7 days of receiving your order if you wish to return a product.
2. Refunds
- Refunds are issued once the returned product is received and inspected.
- Shipping costs are non-refundable, and the customer is responsible for return shipping fees.
- Refunds will be processed back to your original payment method within 5–10 business days.
3. Damaged or Incorrect Items
- If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
- We may request photo evidence to verify the issue.
- Once verified, we will send a replacement or issue a refund at no additional cost.
4. Cancellations
- Orders can be canceled before they are shipped for a full refund.
- Once an order has been processed and shipped, it can no longer be canceled.
5. Non-Returnable Items
- Opened or partially used products.
- Products purchased from unauthorized sellers or third-party marketplaces.
- Sale or clearance items.